From sign-up to secure in under a day

Create your Guardian account online in under 5 minutes. Complete our secure KYC (Know Your Customer) process entirely online — upload a government-issued ID and a selfie. No branch visit required.

• Email and password registration
• Upload Australian passport or driver's licence
• Facial verification via secure portal
• Receive email confirmation within 2 business hours

Select the storage tier that matches your needs and the value of your assets. Our team is available via live chat to help you choose — no pressure, no upselling.

• Starter, Standard, or Premier tiers
• Transparent AUD pricing — no hidden fees
• Flexible month-to-month or annual billing
• Upgrade or downgrade at any time

Bring your assets to our facility in person, or use our fully insured courier pickup service. Every item is photographed, weighed, and catalogued on arrival — you receive a confirmation within 24 hours.

• Drop-off at our Sydney, Melbourne, or Brisbane facilities
• Insured courier pickup available nationally
• Full itemised receipt issued on deposit
• Vault certificate issued in your name

Log into your Guardian portal anytime to see exactly what you have stored, its estimated market value, and all associated documents. Message your account manager directly — no call centres.

• Real-time asset inventory dashboard
• AUD market value tracking
• Download vault certificates and audit reports
• Instant messaging with your account manager

Book a facility visit appointment or submit a withdrawal request through your portal. For in-person visits, we offer a private viewing suite. For withdrawals, assets are released within 1–2 business days.

• Book facility appointments online
• Private viewing suite available
• Withdrawal requests processed in 1–2 business days
• Partial withdrawals supported